How-to contact a game title expert using the new EA Help page.

25 Jul How-to contact a game title expert using the new EA Help page.

January 2014 – final edited May 2017 by DICE_Straatford

According to the details provide you regarding the concern or question, we’ll endorse the support channel that can provide ideal support as quickly as possible.

Never assume all stations are available for every problems and venue. Use the country pull-down within the menu bar at the top of assist.ea.com to select their nation or perhaps the vocabulary you like. This is going to make positive you are really obtaining the proper help options for you.

Here you will find the ways you can keep in touch with all of us:

Get help from various other participants

Explore responses HQ for support from our user community, twenty-four hours a day. Search for their concern, start a brand new thread to inquire of a question, or come across options off their users just like yourself.

Get assistance on social media marketing

@ you if you’d like united states! Stick to united states on Twitter for helpful suggestions and tricks. Query @EAHelp any game play issues you’ve have in 140 figures or less.

Like all of us on Twitter! Post on all of our web page or give us a message if you need our services.

See assistance from a consultant

Our experts will call you to assistance with your own problem. Overlook hold circumstances and extra phone charges*: we’re going to offer you approximately hold off opportunity for the call-back so you’re able to perform your games or grab a snack until we’re contact.

Talk with a advisors getting support. We will offer you approximately hold times until we’re capable chat and may assist you.

Deliver your concern to united states via email. Emails work best for non-critical conditions that you may not want a remedy overnight. By doing this you can keep gaming while we’re creating up a reply.

Some areas have actually a direct switch wide variety available*. If you’re in another of those areas, you’ll get the telephone number which you can use to contact us when you’re about How would you want to contact us? page.

*Depending on your own location or community policies, telephone costs may apply. You might be charged when contacting from a mobile cellphone. This quantity might not be easily accessible from some cellular community service providers. For additional information, contact your community supplier.

WHAT OUGHT I HAVE ACTUALLY EAGER?

If you would like call us, we would require some details from you.

For several inquiries

See your account records, particularly their email address and username. If you don’t have those for whatever reason, we possibly may request alternative methods to make sure that who you are.

For billing issues and get questions

For many circumstances, we possibly may require your own proof of purchase. Have your proof of order convenient and able to get therefore we may their problem sorted sooner.

For advanced technical dilemmas and issues

We possibly may need some report from the computer system to essentially see what’s happening. In case you are sense technology savvy and would like to get them if your wanting to consult with you, this is what we would require depending on your own concern:

Video game issues or source running dilemmas

Manage the foundation Error Reporter which means that your expert can rating they while you’re talking-to them. The Origin mistake Reporter inspections your problem and your personal computer’s symptomatic facts. It generates a written report for us to take a good look at so we can easily see everything we can do to repair they.

Operate the UOTrace software to check their link with our very own servers. This product supplies a report that can amuse EA Advisor where exactly the connection concern is going on. Connectivity dilemmas make a difference online game abilities. Don’t be concerned about interpreting the document. We are going to do that for your family.

Crashing and lag

Collect their MSInfo document. This gives united states information about your pc, such as just what standards this has if in case they satisfy gaming demands.

Seize their DxDiag. Allowing all of us know what’s crashing and exactly why it’s crashing, what’s slowing your pc, and what maybe leading to visual problem.